User-provided information during onboarding
When you register with us through Zendesk and use the Application, you generally provide (a) your Zendesk account prefix. Using that data, we obtain (b) your full name and your email address to be able to properly address you, as well as an access token to later retrieve recordings of calls for your account. Later in onboarding, we require you to provide us with (c) credit card details.
Your Zendesk account information, full name, and email address are stored securely on our servers. Your credit card details (number, CVV code, postal code) are stored securely with Stripe, our payment processor. We only store the last 4 digits of your card, the card brand (e.g., Visa, Mastercard, American Express), and expiration date so that we can inform you which card is your default payment method.
This information will be retained for 26 months after your last visit, login, or request to our Zendesk webhooks, or on request to firstname.lastname@example.org.
In addition, the Application may collect certain information automatically, including, but not limited to, the type of device you use, the IP address of your device, your operating system, the type of Internet browsers you use, and information about the way you use the Application. This information is shared with Google Analytics, our analytics partner.
This information will be retained for 26 months after your last visit to the Application web site.
Information collected from Zendesk
In order to transcribe your Zendesk recordings, the Application requires you to install a Zendesk App. The Zendesk App will automatically ask Zendesk to send us the ticket ID of new tickets with calls. We will then automatically download the full recording of your calls, process them, and upload a transcript of the call to Zendesk. Your recordings are deleted immediately from our servers after transcription.
Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
You can stop all collection of information by the Application by 1) uninstalling the Zendesk App, and 2) deleting our OAuth client from within Zendesk at (your prefix).zendesk.com/agent/admin/api/oauth_clients. Other remaining data will be deleted automatically 26 months after your last activity. If you would like this data to be manually deleted, please contact email@example.com.
We will retain User Provided data for as long as you use the Application and for 26 months thereafter. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us privacy@Supportscribe.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com