Make your phone agents more productive
Transcribe your Zendesk Talk support tickets so that your agents can see call contents at a glance.
Get started See how it worksHow it works
Make calls as usual
Supportscribe will transcribe all inbound and outbound calls made with Zendesk Talk in almost any language. Agents don’t need change their workflows at all.
Lightning-fast transcription
As soon as your call ends, we’ll start transcribing it.
- Follow our rapid transcription progress with status tags in Zendesk.
- Transcription usually finishes within one minute of a call ending.
Accurate, readable text
After transcription finishes, we’ll add it as an internal note to your support ticket. Transcripts can be used in Zendesk searches, triggers, automations and have:
- Sentence punctuation for readability (in English).
- Over 90% word accuracy for a typical call.
Supported languages
Got non-English speaking users? Wanderlog has you covered. We support over 30 languages for our transcription, including English, French, Spanish, Mandarin, and many more. The most common languages will also have punctuation automatically added.
Full list of languages
| Language | Locale code | Punctuation added? |
|---|---|---|
| Afrikaans (South Africa) | af-ZA | No punctuation |
| Albanian (Albania) | sq-AL | No punctuation |
| Amharic (Ethiopia) | am-ET | No punctuation |
| Arabic (Algeria) | ar-DZ | No punctuation |
| Arabic (Bahrain) | ar-BH | No punctuation |
| Arabic (Egypt) | ar-EG | No punctuation |
| Arabic (Iraq) | ar-IQ | No punctuation |
| Arabic (Israel) | ar-IL | No punctuation |
| Arabic (Jordan) | ar-JO | No punctuation |
| Arabic (Kuwait) | ar-KW | No punctuation |
| Arabic (Lebanon) | ar-LB | No punctuation |
| Arabic (Morocco) | ar-MA | No punctuation |
| Arabic (Oman) | ar-OM | No punctuation |
| Arabic (Qatar) | ar-QA | No punctuation |
| Arabic (Saudi Arabia) | ar-SA | No punctuation |
| Arabic (State of Palestine) | ar-PS | No punctuation |
| Arabic (Tunisia) | ar-TN | No punctuation |
| Arabic (United Arab Emirates) | ar-AE | No punctuation |
| Arabic (Yemen) | ar-YE | No punctuation |
| Armenian (Armenia) | hy-AM | No punctuation |
| Azerbaijani (Azerbaijan) | az-AZ | No punctuation |
| Basque (Spain) | eu-ES | No punctuation |
| Bengali (Bangladesh) | bn-BD | No punctuation |
| Bengali (India) | bn-IN | No punctuation |
| Bosnian (Bosnia and Herzegovina) | bs-BA | No punctuation |
| Bulgarian (Bulgaria) | bg-BG | No punctuation |
| Burmese (Myanmar) | my-MM | No punctuation |
| Catalan (Spain) | ca-ES | No punctuation |
| Chinese, Cantonese (Traditional Hong Kong) | yue-Hant-HK | No punctuation |
| Chinese, Mandarin (Simplified, China) | zh | Adds punctuation |
| Chinese, Mandarin (Traditional, Taiwan) | zh-TW | Adds punctuation |
| Croatian (Croatia) | hr-HR | No punctuation |
| Czech (Czech Republic) | cs-CZ | Adds punctuation |
| Danish (Denmark) | da-DK | Adds punctuation |
| Dutch (Belgium) | nl-BE | No punctuation |
| Dutch (Netherlands) | nl-NL | No punctuation |
| English (United Kingdom) | en-GB | Adds punctuation |
| English | en-US | Adds punctuation |
| Estonian (Estonia) | et-EE | No punctuation |
| Filipino (Philippines) | fil-PH | No punctuation |
| Finnish (Finland) | fi-FI | Adds punctuation |
| French (Belgium) | fr-BE | No punctuation |
| French (Canada) | fr-CA | No punctuation |
| French (France) | fr-FR | Adds punctuation |
| French (Switzerland) | fr-CH | No punctuation |
| Galician (Spain) | gl-ES | No punctuation |
| Georgian (Georgia) | ka-GE | No punctuation |
| German (Austria) | de-AT | No punctuation |
| German (Germany) | de-DE | Adds punctuation |
| German (Switzerland) | de-CH | No punctuation |
| Greek (Greece) | el-GR | No punctuation |
| Gujarati (India) | gu-IN | No punctuation |
| Hebrew (Israel) | iw-IL | No punctuation |
| Hindi (India) | hi-IN | No punctuation |
| Hungarian (Hungary) | hu-HU | No punctuation |
| Icelandic (Iceland) | is-IS | No punctuation |
| Indonesian (Indonesia) | id-ID | Adds punctuation |
| Italian (Italy) | it-IT | Adds punctuation |
| Italian (Switzerland) | it-CH | No punctuation |
| Japanese (Japan) | ja-JP | Adds punctuation |
| Javanese (Indonesia) | jv-ID | No punctuation |
| Kannada (India) | kn-IN | No punctuation |
| Khmer (Cambodia) | km-KH | No punctuation |
| Korean (South Korea) | ko-KR | Adds punctuation |
| Lao (Laos) | lo-LA | No punctuation |
| Latvian (Latvia) | lv-LV | No punctuation |
| Lithuanian (Lithuania) | lt-LT | No punctuation |
| Macedonian (North Macedonia) | mk-MK | No punctuation |
| Malay (Malaysia) | ms-MY | No punctuation |
| Malayalam (India) | ml-IN | No punctuation |
| Marathi (India) | mr-IN | No punctuation |
| Mongolian (Mongolia) | mn-MN | No punctuation |
| Nepali (Nepal) | ne-NP | No punctuation |
| Norwegian Bokmål (Norway) | no-NO | No punctuation |
| Persian (Iran) | fa-IR | No punctuation |
| Polish (Poland) | pl-PL | No punctuation |
| Portuguese (Brazil) | pt-BR | No punctuation |
| Portuguese (Portugal) | pt-PT | No punctuation |
| Punjabi (Gurmukhi India) | pa-Guru-IN | No punctuation |
| Romanian (Romania) | ro-RO | No punctuation |
| Russian (Russia) | ru-RU | No punctuation |
| Serbian (Serbia) | sr-RS | No punctuation |
| Sinhala (Sri Lanka) | si-LK | No punctuation |
| Slovak (Slovakia) | sk-SK | No punctuation |
| Slovenian (Slovenia) | sl-SI | No punctuation |
| Spanish (Argentina) | es-AR | No punctuation |
| Spanish (Bolivia) | es-BO | No punctuation |
| Spanish (Chile) | es-CL | No punctuation |
| Spanish (Colombia) | es-CO | No punctuation |
| Spanish (Costa Rica) | es-CR | No punctuation |
| Spanish (Dominican Republic) | es-DO | No punctuation |
| Spanish (Ecuador) | es-EC | No punctuation |
| Spanish (El Salvador) | es-SV | No punctuation |
| Spanish (Guatemala) | es-GT | No punctuation |
| Spanish (Honduras) | es-HN | No punctuation |
| Spanish (Mexico) | es-MX | No punctuation |
| Spanish (Nicaragua) | es-NI | No punctuation |
| Spanish (Panama) | es-PA | No punctuation |
| Spanish (Paraguay) | es-PY | No punctuation |
| Spanish (Peru) | es-PE | No punctuation |
| Spanish (Puerto Rico) | es-PR | No punctuation |
| Spanish (Spain) | es-ES | No punctuation |
| Spanish (United States) | es-US | Adds punctuation |
| Spanish (Uruguay) | es-UY | No punctuation |
| Spanish (Venezuela) | es-VE | No punctuation |
| Sundanese (Indonesia) | su-ID | No punctuation |
| Swahili (Kenya) | sw-KE | No punctuation |
| Swahili (Tanzania) | sw-TZ | No punctuation |
| Swedish (Sweden) | sv-SE | Adds punctuation |
| Tamil (India) | ta-IN | No punctuation |
| Tamil (Malaysia) | ta-MY | No punctuation |
| Tamil (Singapore) | ta-SG | No punctuation |
| Tamil (Sri Lanka) | ta-LK | No punctuation |
| Telugu (India) | te-IN | No punctuation |
| Thai (Thailand) | th-TH | No punctuation |
| Turkish (Turkey) | tr-TR | Adds punctuation |
| Ukrainian (Ukraine) | uk-UA | No punctuation |
| Urdu (India) | ur-IN | No punctuation |
| Urdu (Pakistan) | ur-PK | No punctuation |
| Uzbek (Uzbekistan) | uz-UZ | No punctuation |
| Vietnamese (Vietnam) | vi-VN | No punctuation |
| Zulu (South Africa) | zu-ZA | No punctuation |
Pricing
| Volume | Price |
|---|---|
| 0 to 60 minutes per month | Free |
| Over 60 minutes per month | $0.05 per minute, billed in 15-second increments |
| Over 10,000 minutes per month | Contact us |