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Make your phone agents more productive

Transcribe your Zendesk Talk support tickets so that your agents can see call contents at a glance.

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How it works

In-progress call screenshot in Zendesk

Make calls as usual

Supportscribe will transcribe all inbound and outbound calls made with Zendesk Talk in almost any language. Agents don’t need change their workflows at all.

Screenshot of Zendesk ticket with tag transcription/in_progress

Lightning-fast transcription

As soon as your call ends, we’ll start transcribing it.

  1. Follow our rapid transcription progress with status tags in Zendesk.
  2. Transcription usually finishes within one minute of a call ending.
Screenshot of real transcript of a test call

Accurate, readable text

After transcription finishes, we’ll add it as an internal note to your support ticket. Transcripts can be used in Zendesk searches, triggers, automations and have:

  • Sentence punctuation for readability (in English).
  • Over 90% word accuracy for a typical call.

Pricing

VolumePrice
0 to 60 minutes per monthFree
Over 60 minutes per month$0.05 per minute, billed in 15-second increments
Over 10,000 minutes per monthContact us

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